Our Team

The hands behind the calm

Every member of our team is chosen for character first, then trained for months before they ever cross your threshold.

Leadership

Decades of care, in one small team

Grace Solano

Founder & Principal28 years in private home care

Grace spent two decades as head of household for estates in Manhattan and the Berkshires before returning home to Vermont. She still personally leads the first walkthrough of every new home.

Owen Hale

Director of Client Care16 years in luxury hospitality

A former guest-services lead at a five-star mountain resort, Owen ensures every visit, every reschedule and every request is handled with quiet precision.

Maren Lindqvist

Head of Standards19 years in residential care

Trained in Stockholm in the care of fine textiles, stone and antique wood, Maren writes and audits every checklist we use.

Theo Bramwell

Lead Restoration Specialist12 years in detail restoration

Theo leads our deep and move-out work, from brass and marble to century-old heart-pine floors, with patience you can see in the finish.

The Birchwood Academy

Trained beyond the ordinary

Before joining a home team, every specialist completes our private academy, then works alongside a senior lead until their work is indistinguishable from Grace's own.

160Hours of training before a first solo visit

72Points on the Birchwood Standard checklist

1 in 12Applicants invited to join

Surface mastery

Marble, soapstone, lacquer, unsealed wood, silk and linen. Each surface has its own product, cloth and pressure.

Discretion & trust

Background checks, signed confidentiality and key protocols that keep your home and privacy fully protected.

III

The final ten percent

Pillows dressed, books squared, faucets polished dry. The details that turn clean into cared for.

Join Us

Careers at Birchwood

We invite a small number of exceptional people to join us each year. We offer generous pay, full benefits, paid training and the pride of doing beautiful work.

Express Interest